Our support services

Practical help for daily life

Our support services are available across South Gippsland and are shaped around your routines, preferences and the things you want to do more confidently.

Our support services

Practical help for daily life

Our support services are available across South Gippsland and are shaped around your routines, preferences and the things you want to do more confidently.

Support services that work for you

Help where it matters most

The kind of assistance you need can look different from one day to the next.

 

You may want help getting ready in the morning, preparing meals, attending an appointment, keeping your home in order or getting out to an activity you enjoy.

 

Empathy in Action Services takes the time to understand what you need help with and how you prefer that help to be provided, so your care feels practical, respectful and suited to you.

Ways we can help

Choose the support you need

Our support services cover a range of everyday needs, giving you practical assistance at home and in the community.

Supported Independent Living

Receive practical support with everyday tasks and routines in your home, based on the level of assistance you need. This may include help with personal care, meal preparation, household tasks, appointments and building routines that make daily life easier to manage.

 

We take the time to understand how you prefer to live and what you would like more support with. The focus is on helping you feel comfortable and confident at home while developing greater independence wherever possible.

Personal Care

Receive respectful assistance with personal care and daily routines in a way that protects your dignity and follows your preferences. This may include help with getting ready for the day, dressing, grooming, hygiene, showering and other personal tasks where you need extra support.

 

We take the time to understand how you like things done and what level of assistance feels right for you. The aim is to help you feel comfortable, confident and as independent as possible while receiving the practical help you need.

Transport

Get practical help travelling to the places you need or want to go. This can include transport to medical appointments, shopping, social activities, group programs, community events and other local destinations across South Gippsland.

 

Having reliable transport can make it easier to keep appointments, stay connected with others and continue doing the things that are important to you. We can work around your plans and routines so getting from one place to another feels simpler and less stressful.

Meals & Medication

Get assistance with preparing meals and keeping on top of established medication routines as part of your day. Support can include help planning meals, preparing food, organising mealtimes and assisting with medication routines in line with your existing requirements.

 

We can work around your usual schedule, preferences and level of independence, helping make these everyday tasks easier to manage. The focus is on providing practical assistance while still respecting the way you prefer to do things.

Community Participation

Stay connected with your community and spend more time doing the things you enjoy. Support can include attending local activities, social outings, group programs, community events and other experiences that help you remain active and involved.

 

Whether you want to meet new people, return to an activity you enjoy or simply feel more confident getting out and about, we can provide the assistance you need. Your interests and comfort level help guide where you go and what you choose to take part in.

Appointments

Have someone there to assist you before, during and around important appointments. This can include help getting to medical, health and other appointments, attending with you where needed and making the process feel more manageable.

 

We can also help with the practical parts of the day, such as getting organised beforehand, travelling to and from the appointment and making sure you have the assistance you need while you are there. This can help reduce some of the stress that often comes with managing appointments on your own.

Home & Garden

Get practical assistance with the tasks that help keep your home comfortable, clean and organised. This can include cleaning, general household tasks, light gardening and other everyday jobs that may be difficult to keep on top of without some extra help.

 

Support can be tailored to the areas where you need it most, whether that is maintaining a tidy living space, keeping up with regular chores or managing basic outdoor tasks. The goal is to make your home easier to manage while respecting your routines and preferences.

Daily Life & Living Skills

Build practical skills that can make everyday life easier, more manageable and more independent. Support may include cooking, budgeting, shopping, household routines, personal organisation, communication and learning how to complete daily tasks with greater confidence.

 

We work at your pace and focus on the skills that matter most to you. Whether you are learning something new or building on skills you already have, support is tailored to your goals and everyday life.

Ready to get started?

Tell us what you are looking for, where you need support and what is most important to you. We can answer your questions and talk through the next steps.

Feedback and complaints

Image credits

Korumburra Commercial Street — Photo by Melburnian. [Original image] · [CC BY 3.0 licence] Cropped and resized for website use.

South Gippsland Hills in Morning Mist — Photo by Ian W. Fieggen. [Original image] · [CC BY-SA 3.0 licence] Cropped and resized for website use.

Mushroom Rock, Walkerville — Photo by Phrayd. [Original image] · [CC BY-SA 4.0 licence]. Cropped and resized for website use.